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Last reviewed: 2026-09-14

Pickup and Handover Guide

M&P Rider Pickup Timings, Cutoff Hours & Booking Guide

How to book an M&P pickup before the cut-off of around 5:00 PM, how to get parcels ready and when to hand them in at a courier centre instead.

Topic: M&P pickup cut-off timeFor: Business and Retail Senders

Direct Answer

M&P offers pickups for registered business and retail accounts, Monday to Saturday, with a daily booking cut-off around 5:00 PM. Book online at mulphilog.com or call (021) 111-202-202. Have your parcels packed and labelled before the rider arrives.

1. Daily Pickup Cut-Off and Booking

If you sell online or send parcels for a business, you need to know the M&P pickup cut-off time so your parcels leave on time. M&P collects parcels Monday to Saturday.

M&P says the daily cut-off for booking a pickup is around 5:00 PM. In practice, it helps to book early:

Book Early

Book as early in the day as you can, especially in busy city areas. We could not confirm earlier cut-offs for particular areas.

Around 5:00 PM

Book before the cut-off of around 5:00 PM for a pickup that day.

After the Cut-Off

If you book after the cut-off, expect the pickup on the next working day. Ask M&P when the rider will come.

2. How to Book an M&P Pickup, Step by Step

M&P says you can ask for a pickup online or by phone. These steps help avoid missed pickups:

1Choose How to Book

Book through the pickup request page on mulphilog.com, or call the M&P helpline on (021) 111-202-202.

2Give Your Parcel Details

Give the pickup address, a contact name, a mobile number, how many parcels there are and roughly how much they weigh.

3Note Your Reference

Write down any booking reference you are given. It helps customer service find your pickup if the rider is late.

4Hand Over and Get a Signature

Hand the parcels to the rider with your list of parcels. Ask the rider to sign or stamp your copy.

3. Getting Parcels Ready: Labels and Lists

Riders have many stops. Make sure every parcel is ready before they arrive:

Where to Put the Label

Stick the label flat on the largest side of the My Flyer bag or My Box carton. Keep barcodes away from seams, tape and curved edges.

List of Parcels

Print two copies of a list with each tracking number, the receiver’s name, the city and any COD amount. Keep the copy the rider signs.

4. Booking Before or After the Cut-Off

When you book decides when the rider is likely to come:

Before the Cut-Off (Around 5:00 PM)

Book before the cut-off to ask for a pickup that day. We could not confirm the exact times riders come.

After the Cut-Off

Bookings after the cut-off are usually collected on the next working day. This can suit businesses that pack orders in the evening.

5. Handing Parcels In at a Courier Centre

If you miss the pickup cut-off, or a parcel is urgent, you can take it to an M&P courier centre yourself.

M&P has more than 750 courier centres. They open Monday to Saturday, 09:00 AM to 05:30 PM. Ask your local centre about its own cut-off:

  • Opening hours: We could not confirm whether any centre stays open later. Check with your local branch.
  • Receipt: Staff book your parcel at the counter and give you a receipt with the tracking number.
  • On to the hub: Parcels booked at a centre go to the hub for sorting and onward travel.

Frequently Asked Questions

What is the M&P pickup cut-off time?
M&P says the daily booking cut-off for pickups is around 5:00 PM, Monday to Saturday. We could not confirm earlier cut-offs in particular areas, so ask M&P if timing matters.
Can individuals book an M&P rider pickup?
M&P offers pickups for registered corporate and retail accounts. If you only send the odd parcel, call the helpline on (021) 111-202-202 to ask, or hand it in at any of M&P's 750+ courier centres.
What paperwork do I need when I hand parcels to the rider?
Each parcel needs a label stuck on firmly, with the tracking number and the sender's and receiver's details. For several parcels, a printed list of everything you hand over is a good record. Ask M&P what paperwork your account needs.
What if the M&P rider does not come?
Call the M&P helpline on (021) 111-202-202 with your booking details. If the parcels are urgent, you can take them to your nearest M&P courier centre during opening hours.
Does M&P collect parcels on Sundays or public holidays?
No. M&P works Monday to Saturday, 09:00 AM to 05:30 PM, and does not work on Sundays or gazetted public holidays. A request made on Sunday is handled from Monday.

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